How can we help?
Fulfillment Support for Buyers Club Portal. Typically responds within 1 business day.
Frequently Asked Questions
How do I track my order?
Log in to your account and visit the Orders page. Each order shows real-time tracking information once it ships. You will also receive an email with tracking details.
How do I return an item?
Start a return from the Orders page or visit our Returns & Refunds page. You'll receive an RMA number and prepaid return label by email within 2 business days.
When will I be charged?
Your payment method is charged when your order ships. For split shipments, you are charged per shipment.
How do I update my billing or shipping address?
Visit Account → Settings → Addresses to add, edit, or remove addresses. Changes apply to future orders only.
A product arrived damaged. What should I do?
Contact us within 5 business days of delivery. Take photos of the damage and include them in your support request. We will arrange a replacement or refund at no cost to you.
What is the Buyers Club membership?
Buyers Club membership gives you access to exclusive member pricing, early access to deals, and free shipping on all orders. Visit /membership to see available tiers.
How do I cancel or change my subscription?
Go to Account → Membership. You can upgrade, downgrade, or cancel at any time. Cancellations take effect at the end of your current billing period.
Contact Us
+1-725-281-8660
Mon–Fri 8am–6pm PT
support@marketexpres.us
Response within 1 business day
Available Mon–Fri 8am–6pm PT
Vendor Quality Promise
All vendors on Market Express are verified. If a product doesn't meet your expectations, our published return policy applies.